Terms & Conditions

Your contract will either be with BBNJ Limited (company number 07544026, registered office at 3rd Floor, 86-90 Paul Street, London EC2A 4NE, trading as traveldecorum.com or referred to as TRAVELdecorum in this document) or third party supplier depending on your choice of travel products/services you choose to book with us.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Holiday packages which include flights are ATOL protected by the CAA. ATOL number ATOL T7475. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative Please note that TravelDecorum act only as Retail Agent when booking single element arrangements such as hotel or car hire and the relevant principals Terms and Conditions & Financial Protection will apply. Please ask us about the protection that applies to bookings such as these where (we) TravelDecorum act as your Retail Agent. For further information, visit the ATOL website at www.atol.org.uk

Agreement with consumer about form of ATOL protection
AST1.7A
Where the ATOL holder has a contractual or statutory obligation (includes as a flight plus arranger) to provide a flight (and where applicable other travel services) to a consumer whether concluded direct or through an agent or AB member, the ATOL holder must ensure the terms of its agreement with its consumer require the consumer to accept and agree that, if the ATOL holder fails, services to be provided by the ATOL holder pursuant to a licensable transaction may be provided by another ATOL holder or the consumer may be required to claim a refund under the ATOL scheme by including in its terms of business with consumers the term that: “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder, However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

Prohibition on transferring obligations under agreements with consumer without agreement of the CAA
AST1.7A2
Other than the clause required as set out in AST1.7A, the ATOL holder must not include a clause in its terms of its agreement with consumers that enables, or purports to enable, the ATOL holder to transfer its obligations to consumers in respect of a licensable transaction to another person (Whether or not that person is an ATOL holder) without the prior agreement of the CAA.

Agreement with Consumers of assignment of consumer’s claim where consumer receives a benefit from the Air Travel Trust
AST1.7B
Where the ATOL holder has a contractual or statutory obligation (including as a Flight-Plus arranger) to provide a flight (and where applicable other travel services) to a consumer whether concluded direct or through an agent or AB member, the ATOL holder must ensure the terms of its agreement with its consumer require the consumer to accept and agree that, if the ATOL holder must ensure the terms of its agreement with its consumer require the consumer to accept and agree that, if the ATOL holder fails and the consumer receives payment or benefit under the ATOL scheme, then receipt such payment or benefit from the Trustees of the Air Travel Trust is in return for assignment absolutely of the consumer’s claim against the ATOL holder by including in its terms of business with consumers the terms that : "If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claims against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."

Even though we have compiled & posted information on and through this website in good faith, being updated regularly but still its impractical for us to guarantee its completeness and accuracy as we do deal with third party suppliers in arranging your travel needs. We do not accept any liability to you or any third party for any error or omission on this website. We reserve full right to change, update or delete any contents on this website without prior notice.

Further we do not claim this website to be uninterrupted& error free or that any information or other material accessible from this website is free of viruses or other harmful components because it's beyond reasonable control. This website operates on "as available"&"as is" basis and therefore we deny any responsibility for misleading information,errors & omissions thereby disclaiming to the maximum extent permitted by law, all implied warranties in connection with such information.You should always attempt to verify the accuracy of any information obtained from this site before relying upon it.

Monitor content on TRAVELdecorum website by employing manual or automatic devices.

Using Fraudulent /stolen Cards for payments.

To make any false or speculative reservations in anticipation of rise in demand; making illegitimate bookings.

Uploading/transmitting software or using other methods to spread viruses/malware. Further any attempt of unlawful, criminal, obscene, indecent, racist or of similar nature to destabilises, defame, mislead or hack the contents of this website or website as a whole or 'We' will be treated as a criminal offence that could lead to prosecution.

We reserve the right to restrict/block your access to this website on grounds where you violate our terms & conditions.

We are not liable to pay compensation of any nature when compelled by unforeseen circumstances such as natural disasters, war or war like situation, adverse weather conditions, civil unrest, industrial disputes, health risks, terrorist activities, schedule change/cancellation by airlines due to technical or governmental action or advice or a change of circumstances at your end. Under these conditions when & if we receive a refund from airlines, suppliers (ground product) you will be entitled to avail the same (minus any costs incurred to us including our own admin fee).You can check the current position on any country by telephoning the Foreign & Commonwealth Office's Travel Advice Unit on 0207238 4503.

These booking terms and conditions shall be governed and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction to adjudicate any dispute which arises thereto. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time. We are not liable for any bookings which do not comply with such local laws, customs and sensitivities.

• Call us on 0207 112 8313 or email your concerned sales advisor on sales@traveldecorum.com in case you require to amend/change or cancel travel arrangements. All changes are subject to availability and restrictions of the concerned airline, cruise, hotel & car hire supplier in addition to booking conditions as advised to you at the time of booking.
• Some airline/cruise tickets are 100 % non-refundable and non-changeable and same applies to other ground arrangements and packages, so please ask at the time of booking.
• Sometimes your travel itinerary can be amended /changed by you for a charge as imposed on us by our suppliers (airline,hotel,cruise,car hire etc.).
• When you intend to cancel your Itinerary we strongly recommend you to do so in written and well before your actual travel date so that we can send you all relevant paperwork in case you want to claim from your travel insurance provider.
• Amendment/cancellation/no show charges vary from case to case and could be anything from 25% up till 100% of the monies paid subject to amendment/cancellation/no show charges imposed on us by our suppliers.
• We reserve the right to forfeit your deposit if you don't pay balance by due date as agreed on the invoice. Further till you have paid us in full we reserve the right to pass on all additional cost like tax increase, high season supplement etc. to you.
• If you want to cancel or change your booking the payment card fee charged at the time of booking will not be refundable.
• In addition to all this we levy £175pp admin fee + any additional supplier fee on all amendments/cancellations.

At times airlines do make minor changes to their schedule & we will inform you of the same as and when possible but still we strongly recommend you to check on airline website for latest information or call/email us if in doubt. If the changes are significant &unacceptable & beyond our or our suppliers control we will try and find an alternate (you are liable to pay additional cost if any) for you , if still you are not convinced or are hesitant we will arrange a refund for you.

If the reason for the significant change to the booking is due to an event beyond our control (please refer Force Majeure section above) we will not be liable to offer you any compensation.

We reserve the right to cancel your travel arrangement without any notice at any time if your behaviour is likely, in our opinion or the opinion of airline pilot or any person in authority, to interfere or cause danger, distress, annoyance or damage to any of other clients and or third part or property on any grounds be it influence of liquor, drugs or other circumstances. Under these circumstances we are under no obligation to pay you any monies back or compensation of any other nature.

In the midst of your Travel, if you or any other member of your group, suffer illness, death or injury comes out of any activity which is not a part of your travel package arrangements arranged through us, We shall only offer assistance, guidance and advice at our own discretion, At any given time of legal action, should you require our assistance, you must obtain our written consent prior to begin the proceedings. We can give our consent subject to you undertaking to assign any costs or benefits conceded under any relevant.

No ticket is valid for a period of over 12 months; however, the majority of tickets are only valid for a lesser period of time. The validity of your ticket will be displayed on your itinerary, If in doubt, please speak to a member of staff to clarify before booking it.

TravelDecorum recommends all passengers to purchase travel insurance for all kinds of travel booked through us. It is passengers' responsibility to ensure they have a valid travel insurance that covers their needs.

You are responsible for verifying and fulfilling any relevant passport, visa, health, and immigration requirements. We can only provide broad details on this. You are strongly advised to find out the exact requirements for your personal situation from the appropriate embassies, consulates, and, if required, your own physician. Before departing, make sure you are aware of the most recent information and requirements since they may change. If you are refused entry into a location or to board a flight because you lack the proper passport, visa, or other papers required by the airline, government, or nation, we will not be held accountable. You need to have a passport that is valid for at least six months after the date you wish to return, or for as long as the relevant airlines or embassies of the particular country permit. Even in countries you may be traveling through, you must ensure that you meet the requirements for entry into each one, including those pertaining to health and visas. This is applicable to every stop the airline makes, even if you don't get off the aircraft or leave the airport. If you think your passport may soon expire, you should verify with the embassy of the country you are traveling.

• For the latest Foreign & Commonwealth Office travel advice, which includes information on local legislation, security concerns, and requirements for passports and visas:www.gov.uk/advice-for-foreign-travel
• If you are traveling to or passing through the United States, kindly register for the ESTA program using the URL provided: https://esta.cbp.dhs.gov/
• If you are traveling to or through Canada, kindly register for the ETA program using the URL provided: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta.html
• if you're traveling to South Africa, make sure you have the documentation indicated or advised in this link:https://www.gov.uk/foreign-travel-advice/south-africa

We do not take responsibility for any loss or delay in travel resulting from your failure to meet criteria for your passport, visa, immigration status, or health care. You consent to reimburse us for any fines or other losses we sustain in the event that you violate any immigration, passport, visa, or other formalities.

Due to the stringent rules in some countries, Airlines are required to supply certain passenger information to the immigration authorities by law, any failure on passenger's part to provide such information could result in being denied boarding. In case you do not have this information, We recommend you to contact your embassy at your earliest convenience, The basic information required is : Passenger's Passport details and country of residence and in particular for the USA only, the address of passenger's first night accommodation.

It is mandatory for you to ensure that you have complied with all the health and vaccination requirements for the countries you are visiting. General advice can be obtained from a travel clinic or from your GP.

On 29 March 2017, the United Kingdom submitted notification of its intention to withdraw from the European Union pursuant to Article 50 of the Treaty on European Union ("Brexit"). There is great uncertainty about how this will affect the UK's future relationship with the EU. In particular, Brexit may have a substantial adverse impact on our or our suppliers' ability to perform your booking ("Brexit Event"). For instance, it may be that the airline operating the flight element of your booking will not be able to operate the flight because of the loss or restriction of air traffic or transit rights or the right of the airline to enter any airspace.

For customers who have yet to depart, our obligations to you under your booking are conditional upon there not being a Brexit Event. If, in our reasonable opinion, a Brexit Event has occurred, we will inform you as soon as possible in writing, upon which we will both be relieved of any further obligations in relation to the booking. If this happens, we will return to you any payments you have made in respect of your booking, which shall be the full extent of our obligations to you. We will not compensate you for a Brexit Event.

For customers who have already departed, paragraph [refer to post-departure clause] of these Booking Conditions shall apply to any Brexit Events concerning your holiday.

For any seating and special request, please contact your sales adviser and we will pass them to the relevant airline and supplier. TravelDecorum cannot guarantee such requests as these are entirely on the discretion of airline's or suppliers. We will always do our best to incorporate all special requests ( seating, meals , baby cots etc.) but no special requests are 100 % guaranteed unless confirmed in writing by us.

Seats when possible will be requested to the airline according to your preference, Please note that all airlines will not pre-assign seats and actual seat allocation is entirely at the airlines discretion and an early check-in will help you the most in getting the seat you want. Exit row and extra leg room seats can normally be requested in advance and are usually only assigned at check-in.

Luggage allowance varies for different airlines therefore we recommend you to check with your travel advisor at the time of booking.

TravelDecorum is a retail agent for ATOL, IATA & ABTA protected companies governed by the civil aviation authority and in the unlikely event of us getting insolvent you will still be financially protected.

Financial Protection
When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

The price of your holiday /flights etc. includes all taxes, fees and charges. However it's not always possible to include all departure taxes &In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.

Under certain exceptional circumstances as per European law you have right to claim refunds and or compensation from your airline in cases of denied boarding, cancellation or flight delays. In such cases its airlines responsibility to reimburse you; any issues you can complain to the Air Transport Users' Council on 020 7240 6061 or online www.atol.org.uk

Cancellation or Change in Tripby the Customer
Airline tickets, Car Hire, Hotels, Cruises & Packages are paid for in full at the time of booking online or by Telephone. In case of cancellation, unless otherwise stated, they are non refundable, non changeable and non re-routable. Requests by the Customer for cancelling or changing a trip must be submitted either by telephone on calling 0207 112 8313 or by sending an email to sales@traveldecorum.com. Such requests will be dealt with on behalf of the Suppliers concerned.Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable. Name changes are strictly not permitted. Please note in case of any Refund due, Airlines or Supplier may take between 10-14 weeks or longer and are subject to an administration charge of £ 75 per person, Irrespective of the number of passengers travelling.
Payments by the Customer
Please note any booking made online/Telephone by Credit card is subject to supplier convenience charge, please check with your travel agent. Debit Card, Pay in Bank or Cash transactions don’t attract any additional charges. In case of an online booking, Customer must provide us with all the information required. Passenger must also ensure that the debit or credit card is in their own name and sufficient funds are available to cover the cost of arrangements booked through TravelDecorum. For Third party Payments please call TravelDecorum on 0207 112 8313
Reconfirming your Flights
Customer must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

For payments by cheque and bank transfer, please make sure you check the exact amount and Companies account details with your travel agent.

• Cheque (Personal/Company)-TravelDecorum accepts UK personal and company cheques and these should be made payable to BBNJ Ltd. We require minimum seven working days for the clearance of cheques prior to issuing the tickets, flights and packages. Please ensure with your travel agent that there is enough time between cheque payment and any ticketing deadline.
• Cash -Cash is only accepted at our retail branch in 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
• Bank transfer -Please contact your Branch for details, any payment should be made into TravelDecorum account.
• UK Card payments -We accept Visa, MasterCard, American express, Maestro, Switch and Solo cards. For any other card, please contact your travel consultant.
• In an event of a third party payment TravelDecorum requires the front and back copy of the card including one signed authorization letter and one photo ID of the third party card holder(Signatures on authorization form and photo ID must match).

A resort fee is a daily mandatory additional charge that the hotel separates out from the advertised price. The Customer needs to pay this at the resort which is excluding from the holiday price. The average resort fee is £24.93 per day.

TravelDecorum makes no representations or warranties at all about any of;

• The information contained on TravelDecorum’swebsite being accurate, updated or complete;
• The links contained on TravelDecorum’swebsite to other websites being accurate or active or current;
• The products and services of websites linked to this website;
• The products or services purchased by you using TravelDecorum’swebsite or TravelDecorum’sonline booking facility or by using the service of TravelDecorum;
• Suitability of any travel products for your purpose;
• The accessibility and security of this website including;-
  ●  that this website will be free from any virus or other unwanted script, software or code;
  ●  that transactions using TravelDecorum’swebsite will be secure;
  ●  that there will not be any interruptions or delays experienced by you in using TravelDecorum’s website;

and to the maximum extent permitted by law, TravelDecorum disclaims all implied representations and warranties including, implied warranties that the products and services offered and supplied through TravelDecorum’swebsite or TravelDecorum’sonline booking facility will be of merchantable quality, fit for any purpose or will comply with any descriptions on TravelDecorum’swebsite or TravelDecorum’sonline booking facility or with samples provided.

TravelDecorum provides online booking facility and TravelDecorum’sservices to you on the express condition that it TravelDecorum shall not be liable for any loss (and TravelDecorumaccepts no such liability at all), apart from any non-excludable liability, that you suffer arising out of any one or more of the following, including the:-

• Use of TravelDecorum’swebsite;
• Use of TravelDecorum’s online booking facility;
• Inability to use TravelDecorum’sonline booking facility for any reason;
• Use of a travel product purchased using TravelDecorum’s online booking facility or TravelDecorum’s services;
• Death or injury to you or anyone else arising out of the use of any travel product purchased using TravelDecorum’s online booking facility or TravelDecorum’s services;
• Any theft, loss, damage or destruction of any of your property or property used by you arising out of you using any travel product purchased using TravelDecorum’s online booking facility or TravelDecorum’sservices;
• loss, or damage or destruction suffered by you or to any of your property or property used by you in using TravelDecorum’s online booking facility or TravelDecorum’s services;
• loss or damage suffered by any credit card or debit card holder when the same is used without their consent by someone to use TravelDecorum’s online booking facility or the services of TravelDecorum’s.

TravelDecorum’s accepts no liability at all for any travel product purchased by you:-

• from a travel product provider by using TravelDecorum’sonline booking facility; or
• from using TravelDecorum’sservices.

If TravelDecorum’s online booking facility crashes or ceases to work or causes you to suffer a loss then your only remedy is the refund of any money that you paid to TravelDecorumto use TravelDecorum’sonline booking facility.

TravelDecorumhas no liability nor accepts any liability at all for the acts, omissions, or default, whether negligent or otherwise, of travel product providers including airlines, rail operators, shipping companies, coach operators, hoteliers or other persons providing services in connection with your travel pursuant to a contract between them and you and over whom TravelDecorumhas no direct and exclusive control.

TravelDecorum does not have nor accepts any liability at all in contract or in tort or otherwise for any loss or delay or inconvenience caused directly or indirectly by force majeure or other events which are beyond TravelDecorum’scontrol including acts of God, fire, floods, severe weather, earthquakes, acts of terrorism, war, civil disturbance, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

You may have some statutory rights (whether State or Commonwealth) against TravelDecorumwhich can not be contracted out of and these Conditions are expressly subject to those non excludable rights.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our option, to:-

• in the case of travel products provided:-
  ●  the replacement of the travel products or the supply of equivalent travel products; OR
  ●  the payment of the cost of replacing the products or acquiring equivalent products;
• in the case of services provided:-
  ●  the supply of the services again; OR
  ●  the payment of the cost of having the services supplied again.

TravelDecorum sells travel products provided by travel product providers and in doing so TravelDecorumacts as the agent of those travel product providers and may receive a commission from them for selling their travel products to you. As the agent for the travel product provider TravelDecorumincurs no liability on the transaction entered into between you and the travel product provider. Accordingly, your legal recourse (if any) is against the actual travel product provider and not TravelDecorum. Therefore, if for any reason, any travel product provider does not provide you with the travel product that you contracted with them to receive, then your remedy lies against that travel product provider and not with TravelDecorum. TravelDecorum, as your travel agent, provides certain services to you such as arranging your relevant travel requirements for you, with your authority and on your behalf such as ticketing, issuing of vouchers, receipts and booking accommodation for you. Therefore TravelDecorum’sliability to you is only to issue all coupons, receipts and tickets subject to the terms and conditions specified by the travel product provider. For the removal of any doubt a reference to TravelDecorumin any of the above under the heading "Disclaimer" includes a reference to its officers, employees, agents and contractors as well as any subsidiary of TravelDecorum. TravelDecorumhighly recommends you purchase travel insurance.

For payments by cheque and bank transfer, please make sure you check the exact amount and Companies account details with your travel agent and all payment made by cheque should be made payable to "BBNJ LTD TRUST ACCOUNT".

• Cheque (Personal/Company)-TravelDecorum accepts UK personal and company cheques and these should be made payable to BBNJ Ltd. We require minimum seven working days for the clearance of cheques prior to issuing the tickets, flights and packages. Please ensure with your travel agent that there is enough time between cheque payment and any ticketing deadline.
• Cash -Cash is only accepted at our retail branch in 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
• Bank transfer -Please contact your Branch for details, any payment should be made into TravelDecorum account.
• UK Card payments -We accept Visa, MasterCard, American express, Maestro, Switch and Solo cards. For any other card, please contact your travel consultant.
• We Do not accept International Card Payments.